Payment Policy

Effective Date: October 19, 2026

At Eye Max, we aim to make your shopping experience smooth, transparent, and secure. This Payment Policy outlines our accepted payment methods, advance payment requirements for custom optical orders, and verification procedures.

1. Accepted Payment Methods

We offer both secure digital payment methods and Cash on Delivery (COD) across Bangladesh:

bKash: Direct digital payment or merchant checkout via bKash.
SSLCommerz Payment Gateway: Secure processing supporting:
- Major debit and credit cards (Visa, Mastercard, UnionPay, American Express)
- Mobile Financial Services (Nagad, Rocket, Upay, etc.)
- Internet banking channels
Cash on Delivery (COD): Available for domestic orders via our courier partners (Pathao and RedX) for remaining balances or qualifying non-custom items.

Note: All digital transactions through bKash and SSLCommerz are encrypted with bank-grade security protocols. Eye Max does not store your card details, bank credentials, or MFS PINs on our servers.

2. Advance Payment Terms & Conditions

Because prescription lenses and powered contact lenses are custom-tailored to an individual’s unique vision parameters and cannot be repurposed or restocked, specific advance payment rules apply:

A. Custom Prescription Lenses & Powered Contact Lenses

Minimum 50% Advance Requirement: Any order that includes custom optical lenses (single vision, blue-cut, photochromic, high-index, bifocals, or progressives) or powered contact lenses requires a minimum advance payment of 50% of the total order value.
Production Initiation: Lens surfacing, cutting, and fitting will commence only after the advance payment has been received and verified.
Remaining Balance: The remaining 50% balance (plus applicable delivery fees) can be paid via Cash on Delivery (COD) upon parcel receipt or settled digitally prior to dispatch.

B. Orders Exceeding BDT 2,000

For high-value orders where the cart total exceeds BDT 2,000, Eye Max reserves the right to request a partial advance payment before processing and dispatching the shipment, regardless of whether the order contains custom lenses.
Our support team will reach out to you directly via call, WhatsApp, or email with instructions on completing the partial payment.

C. Standard Non-Prescription Items Below BDT 2,000

Standard non-prescription products (such as frame-only purchases, plano sunglasses, lens cleaning kits, and basic accessories) valued under BDT 2,000 are eligible for full Cash on Delivery (COD) without mandatory advance payment. Full digital prepayments are always welcome.

3. Order Confirmation & Verification Workflow

Order Placement: You complete your checkout on eyemaxbd.com and submit your prescription via WhatsApp or our Facebook Page.
Advance Notification: If your order qualifies for an advance payment (custom lenses or value > BDT 2,000), our team or checkout portal will provide a secure payment link or bKash payment details.
Verification & Processing: Once the payment is confirmed, your order status moves to "Confirmed / In Production", and our laboratory begins edging and assembling your lenses.
Handoff & Remaining Balance: Once ready, the parcel is handed over to the courier with the designated remaining COD collection amount clearly printed on your invoice.

4. Cancellation & Advance Refunds

Before Lab Production: If you cancel your order before optical lab work has begun, your advance payment is eligible for a full refund minus applicable payment gateway gateway processing fees.
After Lab Production: Because custom prescription lenses and opened/ordered-in powered contact lenses cannot be reused once cut or procured, the 50% advance payment is non-refundable once laboratory fabrication has started.

5. Contact Information

For billing questions, payment confirmations, or invoice verifications:

Brand: Eye Max
Address: 25 Adarsha Chayaneer, Ring Road, Adabor, Mohammadpur, Dhaka – 1207, Bangladesh
Email: hello@eyemaxbd.com
Website: https://eyemaxbd.com