Shipping Policy for Eye Max

Effective Date: October 19, 2026

Thank you for shopping at Eye Max. This Shipping Policy outlines our delivery timelines, production workflows for custom prescription lenses, shipping rates, and logistics handling for both domestic and international orders.

1. Order Processing & Production Time

Because precision eyewear often involves custom optical fitting, your delivery timeline consists of Processing & Production Time plus Courier Transit Time.

Non-Prescription Items (Ready-to-Ship): Sunglasses, frame-only orders, contact lenses, and eye care accessories are prepared and packed within 24 to 48 hours.
Prescription Eyewear: Custom lens fitting begins once we receive and verify your prescription details via our WhatsApp or Facebook channel.
- Standard Single Vision Lenses: 1 to 3 business days for lens edging, fitting, and optical quality verification.
- High-Index, Progressive, or Custom-Coated Lenses: 3 to 5 business days depending on laboratory surfacing and specialized coating curing times.

2. Domestic Shipping (Bangladesh)

We deliver across all 64 districts in Bangladesh via our official logistics partners: Pathao and RedX.

Delivery Area	Estimated Transit Time (Post-Dispatch)	Delivery Partner	Cash on Delivery (COD)
Inside Dhaka Metropolitan	24 – 48 Hours	Pathao / RedX	Available
Dhaka Suburbs & Greater Dhaka	48 – 72 Hours	Pathao / RedX	Available
Outside Dhaka (Nationwide)	3 – 5 Business Days	Pathao / RedX	Available

Delivery fees are calculated at checkout based on destination and package dimensions, or communicated directly during order confirmation.

3. International Shipping

We ship worldwide to select destinations via UPS.

Transit Time: Typically 5 to 10 business days following completion of optical fitting and dispatch.
Customs, Duties & Import Taxes: International packages may be subject to customs clearance procedures, import duties, and local taxes assessed by the destination country's government. These charges are the sole responsibility of the recipient.
Payment Requirement: International orders must be paid in full via digital payment (SSLCommerz/Card) prior to dispatch. Cash on Delivery is not available for international shipments.

4. Order Tracking & Dispatch Confirmation

Once your eyewear package has passed final optical inspection and is handed over to the courier:

You will receive an automated dispatch notification via SMS or email containing your courier name (Pathao, RedX, or UPS) and the Tracking Consignment Number / Waybill ID.
You can track the real-time parcel status directly via the carrier's tracking portal.

5. Delivery Attempts & Receiving Packages

Customer Availability: Please ensure your delivery address and contact phone number are entered correctly during checkout. Our courier delivery agent will call your registered phone number prior to arrival.
Unsuccessful Delivery: If a delivery attempt fails due to an incorrect address, unreachable phone number, or recipient absence, the courier typically attempts redelivery within 24 to 48 hours. Repeated failed attempts will result in the package returning to our hub. Reshipping fees will apply for re-dispatch.

6. Damaged or Tampered Shipments

All eyewear dispatched by Eye Max is shipped in reinforced protective casing and bubble packaging to ensure lens and frame integrity.

If your package appears visibly crushed, torn, or tampered with at the time of delivery, please take clear photos or videos of the unboxing immediately.
Notify our customer support team within 24 hours of receipt at hello@eyemaxbd.com or message our official WhatsApp/Facebook page with your Invoice/Order ID so we can resolve the issue promptly.

7. Showroom Pickup

Customers residing in Dhaka who prefer collecting their eyewear directly from our showroom may select or request In-Store Pickup:

Pickup Location: Eye Max, 25 Adarsha Chayaneer, Ring Road, Adabor, Mohammadpur, Dhaka – 1207, Bangladesh.
Hours: Saturday to Thursday, 10:00 AM – 9:00 PM.
Our team will notify you via call or message as soon as your lenses are fitted and ready for collection and custom adjustment.

8. Contact Information

For shipping queries, tracking assistance, or order status checks:

Brand: Eye Max
Address: 25 Adarsha Chayaneer, Ring Road, Adabor, Mohammadpur, Dhaka – 1207, Bangladesh
Email: hello@eyemaxbd.com
Website: https://eyemaxbd.com