Privacy Policy for Eye Max

Effective Date: October 19, 2026

Last Updated: October 19, 2026

Welcome to Eye Max ("we," "our," or "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard your data when you visit our website eyemaxbd.com, interact with our social channels, or purchase optical goods and accessories from us.

By accessing our website or utilizing our services, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We only collect information necessary to fulfill your orders, provide optical consultations, and deliver customer service.

A. Personal & Contact Information

When you register an account, check out as a guest, or contact us, we collect:

Full Name
Mobile Phone Number (for delivery updates and order verification)
Email Address (for invoices, account management, and updates)
Physical Delivery Address (house/street address, postal code, city, and district)

B. Prescription & Vision Data

To customize prescription optical lenses:

Customers may provide optical prescription slips or eye-test values via our official WhatsApp channel or Facebook Page.
While we do not store raw prescription image uploads on our web server, the specific optical parameters (Sphere, Cylinder, Axis, Add, Pupil Distance/PD) required to grind or fit your lenses are recorded into our internal invoicing and order management system.
This allows us to manufacture your eyewear correctly, review historical orders, and retrieve your vision values upon request for repeat orders.

C. Technical & Automated Logging

We believe in minimal data footprint: we do not log or track your personal IP address or browser device fingerprints on our website servers.

2. How We Use Your Information

We process your data strictly for legitimate operational purposes:

Order Processing & Fulfillment: To cut, assemble, inspect, and package your eyewear accurately according to your optical prescription.
Billing & Invoicing: To generate digital and physical invoices and maintain financial records.
Delivery Logistics: To dispatch packages and facilitate courier handoffs.
Customer Support: To assist you with frame fitting inquiries, warranty claims, lens adjustments, or previous prescription lookups.

3. Payment Processing & Security

We do not collect, process, or store your credit/debit card numbers, bank credentials, or Mobile Financial Service (MFS) PINs on our servers.

Third-Party Gateways: All digital payments are processed through secure, certified external payment gateways including SSLCommerz and bKash.
Direct Encryption: When completing a transaction, your payment details are transmitted directly through end-to-end encrypted tunnels managed by the respective gateway or financial institution under global industry standards (PCI-DSS).

4. Sharing of Information with Third Parties

We never sell, rent, or trade your personal information. We only disclose essential customer information to trusted third-party service providers under strict confidentiality:

Domestic Logistics Partners (Bangladesh): We share your name, phone number, and physical address with Pathao and RedX to enable door-to-door delivery and Cash on Delivery (COD) collection across Bangladesh.
International Couriers: For orders delivered outside Bangladesh, shipment metadata and delivery details are shared with UPS.
Communication Channels: When you choose to communicate with us via Meta platforms (WhatsApp or Facebook Messenger), your messaging interactions are subject to the privacy protocols of those independent platforms.
Legal Compliance: We may disclose your information if required to do so by applicable laws, court orders, or law enforcement requests under the regulatory framework of Bangladesh.

5. Account Options & Data Retention

Account vs. Guest Checkout: You are welcome to create a password-protected user account to view order history, or simply check out as a guest.
Prescription & Invoicing Records: Numerical prescription values associated with invoices are retained in our secure order management records for accounting compliance, warranty validation, and repeat-order convenience.
Data Rectification & Deletion: You may contact us at any time to update incorrect contact information or request the deletion of your online web account.

6. Data Security

We implement reasonable technical and organizational precautions to protect your personal and optical data against unauthorized access, alteration, disclosure, or accidental destruction. Access to customer prescription records and contact information is restricted exclusively to authorized optical technicians and fulfillment personnel.

7. Governing Law

This Privacy Policy and any disputes arising under it are governed by and construed in accordance with the laws of the People's Republic of Bangladesh, including the Information and Communication Technology (ICT) Act, the Contract Act, and all other applicable consumer protection and digital safety regulations.

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect modifications in our operational practices, new shipping integrations, or legal adjustments. Any revisions will be published directly on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions, need assistance with your personal details, or wish to retrieve your previously recorded prescription values, please contact us:

Brand Name: Eye Max
Showroom / Registered Address: 25 Adarsha Chayaneer, Ring Road, Adabor, Mohammadpur, Dhaka – 1207, Dhaka Division, Bangladesh
Email: hello@eyemaxbd.com
Website: https://eyemaxbd.com